It’s all about your people.
This concept may seem trite and redundant and many of you will say, “Duh!” But I think it bears repeating because during this economic turnaround where companies continue to procure more work, but have not hired back to capacity, we tend to forget that your employees are stretched to capacity. Even if it is unintentional, many companies neglect to truly take care of their people. Employees are busy, they are focused, they are working very hard. Keep in mind that, as a business owner, many of your hard working people are are likely approaching burnout. Get up right now and go talk to someone near you. Ask them how they are doing, and perhaps more importantly, how they are feeling. Check in with them often and address these issues!
During these stressful times, we crave connection with others, so do everything within your power to create those connections. The golden rule says to do unto others as you would have them do unto you. We talk about the platinum rule which says, “Treat others the way that they want to be treated.” Remember, others may want to be treated differently than you would want to be treated. The platinum rule honors that difference.
Both individuals and companies can focus on ways to create more connections with others. Increase the social activities during work hours and after work hours. Involve the families. Let people know you care. Celebrate the wins. Celebrate the personal milestones of births, anniversaries, birthdays, weddings, and graduations. Mourn the losses personally and professionally with your people. Let them know that you not only know about their life, but you care about what happens to them. If you don’t take these steps, be prepared for a mass exodus. People will go where they feel cared about and nurtured. Period. And if you have leaders in the company who don’t subscribe to this notion of taking care of your people, remember that the number one reason people leave their jobs is because they don’t like their boss.
This isn’t hard to do, but it takes effort and focus. And the payback can be tremendous! If you have any success stories with this people approach, please share them. I would love to post it on the BDI Blog!