The people who study emotional intelligence began by asking a very simple, but profound question: What makes people successful? They tried to qualify it. They looked at IQ and other intelligence indicators. They looked at higher learning and technical training. Did success lie in having the best education? What about MBAs, PhDs and other postgraduate degrees? Did they give people the cognitive edge to become successful?
All things being equal, the people who excel in the workplace and beyond are the ones with higher levels of emotional intelligence. Not that technical ability is unimportant. In fact, it is extremely important for success, especially in the construction industry. But technical ability and experience can only take you so far. The most successful people have learned to understand emotions in others and make true emotional connections.
Irwin Federman, a partner at US Venture Partners, put it best when he said great leaders know that “people will work harder for someone they like, and they like you in direct proportion to the way you make them feel.”
Emotional Intelligence is the ability to identify, assess and manage one’s own emotions and those of others. This ability is like any other – it is naturally found in varying degrees from person to person. However emotional intelligence can be increased exponentially through specialized programs.
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Brent has written multiple best-selling books on the concept of Emotional Intelligence. Find out more about these industry-acclaimed writings here!